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  • Getting Started
  • Account Page Overview
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  • Your First Conversation Flow
    • Creating a Successful Chat
    • Naming Tips
  • Create/Edit flow Interface
    • New flow from template
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      • Email chat
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  • Using Templates
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    • TEXT
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  • Webchat Themes: Interface Customizations
  • Setting Business Hours for Your Chat
  • Editing Your Flow
    • Applying themes and hours to your flow
    • Deleting Nodes
    • Disconnecting and reconnecting elements
    • Adding an Element Between Two Steps
  • Saving
  • Previewing Your Web Chat
  • Publishing Your Flow
  • Dictionary of Terms
  • General Tips
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Editing Your Flow

Edits are possible whether you started with a template or build a custom flow

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Last updated 4 years ago

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EDITING A TEMPLATE

While our templates are based on the most common use cases, and can be published immediately, most will require some customization for your specific needs.

Editing a template is easy.

Open your flow and click the node on the diagram that you wish to edit. This will open a form allowing you to edit or delete that element.

EDITING A CUSTOM FLOW

Anytime you want to make a change to a saved flow, just click the EDIT button on the dashboard.

Once you are in your flow, click any node on the diagram. This will open a form on the left. At the top is node information, at the bottom is the add element section. The edit the existing node, click the pencil icon.

Facebook flows After you edit and save the flow, it is automatically saved to AdManager. This is important to remember as you make edits to flows as you optimize your campaigns.

Nothing on the diagram has been selected
Edit an element by clicking the pencil icon