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  • Getting Started
  • Account Page Overview
  • Dashboard Overview
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  • Adding a website to host chats
  • Your First Conversation Flow
    • Creating a Successful Chat
    • Naming Tips
  • Create/Edit flow Interface
    • New flow from template
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      • Email chat
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  • Using Templates
  • Elements
    • TEXT
    • BUTTON
    • USER INPUT
    • ACTION ALERT
    • TRACK EVENT
    • CARDS
    • USER TAGS
    • IMAGES
    • VIDEOS
  • Webchat Themes: Interface Customizations
  • Setting Business Hours for Your Chat
  • Editing Your Flow
    • Applying themes and hours to your flow
    • Deleting Nodes
    • Disconnecting and reconnecting elements
    • Adding an Element Between Two Steps
  • Saving
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  • Dictionary of Terms
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Elements

Elements are the building blocks for your chat

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Last updated 4 years ago

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As you build your flow, you can add steps by clicking the node on the diagram that you wish to add the next step to. This will highlight the node and a reveal a form. The form allows you to edit or delete the node or add the next step.

To add the next step, click the icon next to "Add next step":

This will reveal a floating menu of options. The menu items have rollovers with descriptions of the elements.

Click the element you wish to add and complete the form. Click "UPDATE ELEMENT" to save this action and add the step. The new element will appear on the diagram.