Help Docs
  • Help is here! 😀
  • Getting Started
  • Account Page Overview
  • Dashboard Overview
  • Supported Marketing & Advertising Platforms
  • Adding a website to host chats
  • Your First Conversation Flow
    • Creating a Successful Chat
    • Naming Tips
  • Create/Edit flow Interface
    • New flow from template
    • New custom flow
      • Email chat
      • Facebook Messenger Chat
      • QR Code Chat
      • Website Chat
  • Using Templates
  • Elements
    • TEXT
    • BUTTON
    • USER INPUT
    • ACTION ALERT
    • TRACK EVENT
    • CARDS
    • USER TAGS
    • IMAGES
    • VIDEOS
  • Webchat Themes: Interface Customizations
  • Setting Business Hours for Your Chat
  • Editing Your Flow
    • Applying themes and hours to your flow
    • Deleting Nodes
    • Disconnecting and reconnecting elements
    • Adding an Element Between Two Steps
  • Saving
  • Previewing Your Web Chat
  • Publishing Your Flow
  • Dictionary of Terms
  • General Tips
  • QR Codes
  • Transcripts
Powered by GitBook
On this page

Was this helpful?

  1. Elements

ACTION ALERT

Be alerted when a user does something in your chat

PreviousUSER INPUTNextTRACK EVENT

Last updated 4 years ago

Was this helpful?

Whenever you want to know when a user does something in your chat, add an Action Alert AFTER the action you want to know about. It is not visible to the person interacting with the chat.

This is what it looks like in the floating menu:

It will appear on your diagram like this

Below is the Action Alert form. The dropdown lets you choose the method you will receive the alert. The second box is the custom message you will receive as the alert.

form for creating an action alert
https://youtu.be/8bQ_jQWL5mgyoutu.be